Despite the easing of restrictions, it is important that we continue to take a cautious approach to undertaking our viewing appointments to help protect each other and to fight the spread of Covid-19.

Viewing a property is important if you are considering buying property at auction as it will enable you to undertake your usual due diligence before bidding and exchanging contracts.

Viewings are undertaken at your own risk, but your well-being and that of our staff and clients is of the utmost importance and it is therefore essential that viewings are conducted with safety in mind.

We continue to offer our new 360° video tours, where possible, giving you an insight in to the property from the comfort of your own home and before deciding if you want to view it in person. Visit the properties page to see all the lots and virtual tours we have available for our next auction.

If you are interested in any of our auction lots, please read our 10 step guide to viewing an auction property.

1. View the 360° video tour

We recommend that you are in a position to buy a property and have viewed the 360° video tour (if available) to ensure you are definitely interested, before attending a viewing in person as this will limit the number of people who attend.

2. Check the viewing schedule

We include as many properties as possible on our viewing schedule with the pre-arranged times and dates listed in the catalogue, on our website, Rightmove, Zoopla and OnTheMarket. You do not need to make an appointment to attend these viewings, you can just turn up on the allocated times. Please arrive promptly as our staff will be at each property for up to 30 minutes before moving on to the next appointment.

3. By appointment viewings

If a property is not on the schedule and the description states viewing by appointment, please contact us on (0121) 312 1212 to confirm the date and time to attend.

Unfortunately, not all properties are available to view, particularly investment properties or properties in serious/dangerous states of disrepair, video tours will also not be available for these lots which you purchase at your own risk.

4. Symptoms

If you or anyone in your household has any symptoms of Covid-19, you have come into contact with anyone who has or you have been advised to self-isolate, please DO NOT attend any viewing appointments for at least 10 days or until the end of your isolation period.

5. Only 2 adults from the same household

We ask that viewing parties continue to be limited to 2 adults from the same household, no children will be permitted to enter any of the properties.

6. Social distance

Whilst there is no longer a legal requirement to socially distance, we ask that a sensible distance is kept from other viewing parties both inside and outside the property.

7. Wear appropriate PPE (personal protective equipment)

For everyone’s safety, we require that masks continue to be worn by all viewers.

8. Do not touch any handles or surfaces

All doors will continue to be left open so you can freely move around the property, please refrain from touching any door handles, windows, cupboards or any surfaces. Please apply hand sanitiser, which will be available at the front door, before entering the property.

9. Higher risk groups

If you are in a higher risk group or do not feel comfortable entering the property with other viewing parties, please speak to the representative at the property. They will try to enable you to view at the end of the appointment if there is sufficient time.

10. Follow-up questions

Following the viewing, please leave the vicinity of the property at your earliest convenience. If you have any follow-up questions after your viewing, do not direct them to the member of staff at the property, please instead call our office on 0121 312 1212 and speak to an office-based member of staff.


Please follow these steps when attending a viewing as they are for everyone’s safety during these times.  Our viewing staff have the right to refuse entry to any property if you fail to follow our procedures.

To discuss buying property by auction or for more advice about our property auctions, please call our auction team on 0121 312 1212 or email